Your live usage portal
Every bundle includes a customer portal — your own view of the minutes: what's left, how fast it's burning and when your bundle renews.
Pipertech 3CX AI Transcription automatically transcribes the calls from your 3CX phone system. Nothing to install on your PBX — your 3CX simply talks to our secure AI servers, and every call comes back as accurate, searchable text in your 3CX GUI along with sentiment scores.
You buy a monthly bundle of transcription minutes, watch your usage live in your own customer portal, and never lose track of what your telephony is telling you.
Transcription on 3CX now comes down to three routes: wire your own OpenAI or Google API (cheap — and your call audio is processed outside the UK), run the AI server hardware yourself, or hand it to a managed provider. Other AI services are available and honestly, they will probably be cheaper than us — Grok, OpenAI and the like, but with those solutions, your call recordings leave the country: data is processed outside the EU and outside the UK, which creates real compliance problems for any business handling customer calls — consent questions, international transfer assessments, and the risk of your customers' conversations ending up in jurisdictions your privacy policy never mentioned.
Pipertech is UK only. Your calls never leave the country: recordings are processed on UK servers we own, in UK jurisdiction, under UK data protection law. No international transfers, no compliance headaches — and you can tell your own customers exactly that.
Coming here because 3CX wound down their own transcription service? We've written up the full picture: 3CX discontinued their transcription service — your options. Comparing us against building it yourself on an API? Pipertech vs DIY transcription. Want the whole topic on one page? The complete 3CX transcription guide (2026).
A few clicks in your 3CX GUI generates a secure connection link. Send it to us and we take it from there — nothing to install, no downtime.
Recordings are processed on our AI servers in a UK datacentre. Data is sent back to your 3CX PBX. Audio is deleted automatically once transcribed, your recordings are never kept on our servers for longer than necessary.
Your live portal shows minutes used, burn rate and renewal date — so you always know where your bundle stands.
Every bundle includes a customer portal — your own view of the minutes: what's left, how fast it's burning and when your bundle renews.
Simple prepaid bundles of transcription minutes. Each bundle renews on your invoice date — unused minutes don't roll over, and there are no per-call fees.
For small offices getting started with call transcription.
For busy sales floors and support desks.
High availability included — your transcription runs across two AI servers, so a hardware failure never stops your transcripts.
For high-volume operations.
Top-up minutes: £9 per 1,000 minutes, available any time.
On Starter or Growth and want the same resilience? Add high availability for £59/month — extra headroom at busy times, and transcription keeps running if a server fails.
Need more, less, or something in between? We can build a bundle around your call volumes — talk to us.
If your phone system runs 3CX, you're most of the way there. You'll need:
Not sure which licence or version you're on? It takes seconds to check in your 3CX Admin Console — or just ask us and we'll check it together. Want the full picture of the AI Server itself — what it needs and how it connects? Read: 3CX AI Server requirements & how it works.
For bundles with high availability, transcription simply continues on a second AI server — your transcripts keep flowing while the failed server is fixed. That resilience is included with Scale, and Starter and Growth bundles can add it any time for £59/month.
Either way, you never manage any of it: the AI servers, the monitoring and the failover are all on us.
Yes. Contact us with your requirements and we'll build something around your needs. We can offer anything ranging from dedicated AI servers, or just multiple child 3CX instances under one main parent account.
Contact our team for bundle pricing and onboarding — most customers are transcribing calls within a day.
[email protected]We reply to every email — usually the very same day.