Terms of Sale | Pipertech

These Terms of Sale ("Terms") govern any services you purchase from Pipertech Ltd ("Pipertech", "we", "us"), including the 3CX AI Transcription service and any related services ordered from our website, customer portal, or by email. By placing an order, using the customer portal, or activating any Pipertech service, you accept these Terms in full.

These Terms were last updated on 2026-10-21. We will give you at least 30 days' written notice of material changes.

// 1. Definitions

"Customer", "you" — the business purchasing Services from us.
"Services" — the services you order from us, including the 3CX AI Transcription service (the "Transcription Service"), minute bundles, portal access, and any associated setup, management or support.
"Portal" — the Pipertech customer portal at the address we provide, through which you view usage and manage your Services.
"Bundle" — the monthly bundle of transcribed minutes included in your plan, as shown in your order or the Portal.
"Order" — your request for Services by email, via the Portal, or through our website, accepted by us in writing.
"PBX" — your 3CX phone system connected to the Services.
"Business Day" — a day other than Saturday, Sunday or a public holiday in England.

// 2. The Services

2.1 What we provide

We provide the Transcription Service: calls from your PBX are transcribed and analysed on our secure UK-based AI servers, and transcripts are delivered to your PBX interface and usage is shown in the Portal. The exact features, bundles and prices are those stated in your Order or published on our website at the time you order.

2.2 What we provide is not legal, medical or financial advice

Transcripts are an automated record of calls. You remain responsible for how you use them.

2.3 Third-party components

The Services work alongside your 3CX PBX and its licence. 3CX is a third-party product; we are not responsible for your PBX licence, your PBX availability, or the features 3CX itself provides, except where we expressly agree to manage them in writing.

// 3. Ordering & Acceptance

An Order is an offer to buy. The contract is formed when we confirm activation in writing (usually by email, or through the Portal).
We may decline any Order at our discretion.
You confirm you are purchasing as a business and have authority to bind the Customer.
Any illustrative setup steps (for example, generating a 3CX connection link) form part of the Services where included in your plan.

// 4. Charges, Bundles & Overages

Bundles. Your plan includes a monthly Bundle of transcribed minutes. Unused Bundle minutes do not roll over unless your plan says otherwise.
Overage. Minutes transcribed above your Bundle are charged at the per-minute rate in your Order (or our published rate) in the following month.
VAT. All charges are exclusive of VAT, which is added at the prevailing rate.
Price changes. We may change prices at renewal with at least 30 days' written notice. Mid-term, prices are fixed for your current billing period.
Changes to your plan. You may upgrade at any time (effective immediately, pro-rated). Downgrades take effect at your next renewal.

// 5. Payment

Billing cycle. Charges are billed monthly in advance. Overage and agreed extras are billed in arrears.
Payment methods. Payment is taken by card through our payment provider, or by bank transfer against an invoice issued by us, as agreed in your Order.
Due date. Card payments are taken on or around the invoice date; invoice payments are due within 14 days of issue.
Late payment. Overdue amounts may accrue interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and we may suspend Services under clause 7.
Disputed invoices. Tell us in writing within 14 days if you dispute an invoice; you must pay the undisputed amount on time.

// 6. Term, Renewal & Termination

Term. The contract starts when we confirm activation and continues month to month (or for the fixed term in your Order), renewing automatically at the end of each billing period unless terminated.
Your termination. Give us at least 30 days' written notice before the end of a billing period. You may terminate for cause if we materially breach these Terms and fail to remedy within 30 days of notice.
Our termination. We may terminate with at least 30 days' written notice, or immediately for cause (including non-payment beyond 14 days, or a breach of clause 9).
Effect of termination. Access to the Portal and the Services ends at the end of the notice period. We will make transcript data available for export for 30 days on request, then delete it in line with clause 10. Accrued charges remain payable.

// 7. Suspension

We may suspend the Services (or part of them) with notice where: payment is overdue beyond 14 days; we reasonably suspect a security incident, unlawful use, or abuse of the Services; or a third-party provider (including 3CX) suspends a component the Services depend on. We will lift a suspension when the cause is resolved.

// 8. Service Availability & Support

We design the Services for high availability and run them on monitored, redundant infrastructure, but we do not promise uninterrupted or error-free service.
Planned maintenance is notified in advance where reasonably possible and is performed to minimise disruption.
Support is provided by email during Business Days; response priorities are as set out in your plan.

// 9. Your Obligations

Lawful use. Use the Services lawfully and only for your own business purposes. Do not resell without our written agreement.
Call recording consent. You warrant that you have a lawful basis (and any required consents and notifications) to record and transcribe the calls you route to the Services, including under the Data Protection Act 2018, UK GDPR and applicable telecommunications regulations.
3CX licence. Maintain a valid 3CX licence (AI Edition, or the tier your plan requires) and keep your PBX sufficiently updated to use the Services.
Security. Keep portal credentials secure, and tell us promptly about unauthorised access.
Accurate information. Keep your billing and contact details current.

// 10. Data Protection & Confidentiality

We process personal data as a processor on your instructions under UK GDPR and the Data Protection Act 2018. Our standard data processing agreement applies and is available on request.
Call audio used for transcription is deleted after transcription; transcripts and derived data are retained per your plan settings and deleted after termination per clause 6.
Transcripts and your usage data are your confidential information. We keep our own business, security and pricing information confidential.
Data is hosted in the United Kingdom. We will not transfer it outside the UK without your written agreement and appropriate safeguards.

// 11. Intellectual Property

We (and our licensors) own the Services, the Portal, and all platform software, infrastructure and know-how. You receive a non-exclusive, non-transferable licence to use the Services for the Term.
You own your transcripts and your data. You grant us the limited right to process it to provide the Services.
All product names, logos and brands are property of their respective owners; 3CX is a trademark of 3CX Ltd. No affiliation or endorsement is implied.

// 12. Warranties & Liability

We warrant that the Services will be provided with reasonable skill and care.
Except as expressly stated, all warranties and conditions are excluded to the fullest extent permitted by law.
Cap. Our total liability arising out of or in connection with these Terms is limited to the total fees you paid us in the 12 months before the event giving rise to the claim.
We are not liable for indirect or consequential loss, loss of profit, revenue, business, or goodwill.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under English law.
You will indemnify us against claims arising from your unlawful use of the Services or your breach of clause 9 (including call-recording consent).

// 13. General

Notices. Notices go to the addresses on our website / in the Portal, and are deemed received one Business Day after sending by email.
Assignment. You may not assign the contract without our consent. We may assign to a group company or on a transfer of our business, with notice.
Force majeure. Neither party is liable for failure caused by events beyond reasonable control.
Entire agreement. These Terms plus your Order are the whole agreement; the Contract (Rights of Third Parties) Act 1999 is excluded.
Survival. Clauses 5, 10, 11, 12 and 13 survive termination.
Business customers. These Terms are for business customers only; consumer statutory rights (including the Consumer Contracts Regulations 2013 cooling-off period) do not apply.
Governing law. English law governs these Terms, and the courts of England and Wales have exclusive jurisdiction.
Contact. Pipertech Ltd, 128 City Road, London, EC1V 2NX. Registered in England & Wales No. 17495565.